FAQ

General Information

What if an item is out of stock?

You might have found the perfect dress or tunic, but it’s out of stock in your size! Don’t worry, contact us to see when it will be back.

Where do you ship to? How long does it take?

At Rustic & Refined, we ship anywhere in the US! As of right now, we do not ship products internationally. You can get more information about our shipping and returns here.

Can you suggest pieces that go well together in an outfit?

We LOVE giving our devoted customers outfit inspiration! Check out the product pages of your favorite pieces for our suggestions and don’t forget to follow us on Instagram for more ideas!

Are there Rustic & Refined gift cards?

Of course! You can buy, redeem, and check your balance all right here. Fill out a simple form to send your bestie a virtual gift — complete with a special message and theme!

You can redeem gift certificates at checkout, or check your balance any time.

Do you have a physical location?

Our brick and mortar store is located at:

90 Executive Dr. Suite E
Tompkinsville, KY 42167

Can you pick up an online order in store?

Some of our products are web exclusives, meaning they may not be available in our brick and mortar. However you can purchase any product online and choose in-store pickup at checkout to have your order ready at our physical location in one hour. Our warehouse is located right next to our brick and mortar store, so this isn’t a problem!

How do you return an item?

We accept returns for a refund 15 days after the ship date. For store credit, you have up to 30 days from the ship date. To return an item, reach out to us with the details of the product you’d like to send back and our customer service representatives will quickly respond with instructions.

What brands do you carry?

Rustic & Refined has partnered up with a few of our Southern favorites including:

Sizing Information

How do you know what size to order?

Since we carry a few different brands in our store, we know it can be tough to figure out your size in each one. The product description will help you figure out if an item runs true to size, a little bigger, or a little smaller.

Select products are available in up to 3XL.

For more details, you can reach out to our stylists.

Ordering Information

Can you order by phone?

Yes! Please call us directly to place your order! You can also use our online form to list the products you’re interested in and we will get back to you quickly.

What payment options do you accept?

We accept all major credit cards at check out.

Can you change an order after payment?

If you’ve made a mistake, contact us ASAP. If we catch it before shipping, it’s easy to fix! Have your order number ready when you can call us at 270-407-5551.

What kind of promos do you offer?

We want you to shop till you drop, so we offer tons of promos in addition to seasonal sales including:

  • 10% Off to Students (In Store)
  • 10% Off First Purchase (Online)
  • Free Shipping on Orders Over $75
  • Flat Rate Shipping in the US for $8

Do you offer monogramming?

We do offer embroidered monogramming on select items free with your purchase. Monogramming on purses, clutches and accessories includes a small extra fee. Keep your eyes open for additional monogramming options in the future. You’re always welcome to bring outside items to our brick and mortar to take advantage of our embroidery services for a flat rate fee (on standard monograms).

Whether you need help checking out or you want some style advice, the team at Rustic & Refined Boutique is here to help. Call us at 270-407-5551 or fill out our online form today!